ICT & Systems Support Officer
Job No:
VDRC615
Location:
Katherine
Together, Growing Stronger
- Earn an attractive remuneration package of $72,126 to $77,115 per annum.
- Benefit from a comprehensive range of perks.
- Remote area allowance, salary sacrifice options.
- 6 weeks of annual leave plus 10 days of personal leave, and more!
About Victoria Daly Regional Council
Victoria Daly Regional Council is dedicated to fostering strong, safe, and interconnected communities throughout our region. We collaborate closely with residents, Traditional Owners, and local partners to deliver reliable services that enhance community well-being, stimulate regional growth, and promote long-term sustainability.
As a responsive and customer-focused organisation, we take pride in our commitment to quality service. Our teams are passionate about strengthening local capabilities and ensuring that the diverse needs of our communities remain central to everything we do.
For more information, please visit our website: Home - Victoria Daly Regional Council
The Opportunity Awaits
Victoria Daly Regional Council is seeking a proactive and solutions-focused ICT & Systems Support Officer to deliver frontline technical support across our diverse and remote communities. This role is integral to ensuring reliable, secure and user-friendly technology services, supporting staff both on-site and remotely.
You will be responsible for troubleshooting ICT issues, maintaining devices and systems, supporting digital platforms, and promoting safe and effective technology use. Working as part of the Corporate Services team, you will also contribute to the rollout of new systems and ongoing digital transformation initiatives.
This is an exciting opportunity for someone who enjoys variety, problem-solving, and making a tangible impact in a community-focused organisation.
For the full position description please - click here
Why You'll Love This Role
- Be the go-to problem solver – take ownership of real ICT challenges and deliver solutions that keep services running
- Fast-paced, hands-on role – no two days are the same, from troubleshooting to system rollouts
- Drive real change – play a key role in Council’s digital transformation and technology uplift
- Get exposure to everything ICT – systems, networks, devices, cyber security and user training all in one role
- Work where you’re needed most – support remote communities and see the direct impact of your work
- Grow your career fast – build broad, practical experience that sets you up for future leadership or specialist roles
What your day will look like, but are not limited to:
In this hands-on role, you’ll keep Council’s technology running and support staff across multiple locations. Your day will include (but isn’t limited to):
- Delivering fast, effective ICT support to resolve day-to-day issues
- Troubleshooting hardware, software, connectivity and mobile devices
- Setting up and configuring laptops, desktops, phones and peripherals
- Managing service requests and keeping systems operational
- Supporting users with systems, access and basic training
- Assisting with accounts, permissions and system administration
- Monitoring system health, backups and connectivity, and escalating issues
- Supporting technology upgrades, rollouts and digital projects
- Promoting cyber-safe practices across the organisation
- Maintaining accurate ICT records, assets and documentation
The Ideal Candidate Profile
You’re a motivated, hands-on ICT professional who thrives in a fast-paced environment and enjoys solving problems on the go. You bring a practical, can-do attitude and a strong commitment to supporting users and keeping systems running.
To succeed in this role, you will have:
- Proven experience delivering ICT support across diverse or remote environments
- Strong ability to troubleshoot hardware, software and connectivity issues
- Confident communication skills with the ability to support and train non-technical users
- A solid understanding of cyber security best practice and safe system use
- The ability to work independently, prioritise tasks and use initiative
- Experience with Microsoft 365, cloud systems or modern ICT environments (highly regarded)
- Relevant ICT qualifications or equivalent hands-on experience
You’re adaptable, reliable and solutions-focused, with a genuine desire to make a difference and support essential services in a community-focused organisation.
You will bring:
- Demonstrated experience delivering hands-on ICT support in a dynamic environment
- Strong technical skills across hardware, software, networks and mobile devices
- The ability to quickly diagnose issues and implement practical solutions
- Confident communication skills and a commitment to supporting and training users
- A solid understanding of cyber security and safe technology practices
- Strong organisational skills with the ability to prioritise and manage competing tasks
- A proactive, can-do attitude with the ability to work independently and take initiative
- Experience with Microsoft 365, cloud-based systems or modern ICT environments (desirable)
- Relevant ICT qualifications or equivalent practical experience
Other Requirements
- Criminal History Check (recent, within 3 months).
- A current Working with Children’s Card (Ochre Card).
- A current unrestricted Drivers Licence.
How to apply
If this sounds like you - we would love to hear from you!
VISIT OUR WEBSITE - Careers - Victoria Daly Regional Council
Applications Closes: - 17th July 2026.
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