Victoria Daly Regional Council
Victoria Daly Regional Council
Victoria Daly Regional Council

Centrelink Officer - Kalkarindji

Job No: VDRC578
Location: Kalkarindji

Centrelink Officer - Kalkarindji

  • Work effectively and respectfully within the Kalkarindji community.
  • Engage with customers to facilitate access to Centrelink services.
  • Manage documents and records in accordance with Council policy.

About Victoria Daly Regional Council

At Victoria Daly Regional Council, we are dedicated to building strong, safe, and connected communities across our vibrant region. Our strategic vision drives us to work closely with residents, Traditional Owners, and local partners to deliver reliable services that enhance wellbeing, promote regional growth, and ensure long-term sustainability.

As a responsive and customer-focused organisation, we take pride in our commitment to quality service delivery. Our teams are passionate about strengthening local capabilities and ensuring the diverse needs of our communities are at the heart of everything we do.

For more information, please visit our website: https://www.victoriadaly.nt.gov.au/

A rewarding role - in more ways than one

We offer a competitive annual salary of $59,037 per annum plus super, along with a generous package that includes:

  • 6 weeks of Annual Leave plus a 17.5% leave loading.
  • Ongoing professional development opportunities tailored to your career growth.
  • Superannuation contributions and Remote Area Allowance as per legislation. 

How you’ll make a difference

You will be focusing on empowering customers to use self-service facilities, understanding their rights and obligations, and navigating available payments and services. The position also ensures accurate and timely reporting to Centrelink in accordance with contract requirements.

Day-to-day duties will include, but are not limited to:

  • Provide face-to-face support to customers on how to use the online self-help services that are available, including Centrelink service products.
  • Provide guidance to customers by facilitating access to interpreter services.
  • Assisting customers to lodge claim forms and documents.
  • Confirm identity documents for customers.
  • Respond to customer enquiries and provide guidance and referrals as detailed in the training through Services Australia.
  • Keep procedures and workflows up to date to ensure service delivery is consistent and efficient.
  • Manage documents and records in accordance with Services Australia policy.

The Ideal Candidate Profile

The ideal candidate will have a passion for community service and a desire to make a difference in the lives of others. You will bring strong communication skills and an understanding of the challenges faced by job seekers in the Kalkarindji community.

You will bring:

  • Previous experience in Centrelink, government services or community services (Desirable).
  • Ability to maintain confidentiality and follow procedures.
  • Strong communication and interpersonal skills.
  • Commitment to cultural sensitivity and community engagement.

Other Requirements

  • Criminal History Check (issued within the last 3 months).
  • A current Working with Children’s Clearance (Ochre Card).
  • A current Australian Driver’s Licence (Desirable).

To view the full position description, click here

  • How to Apply

    Are you ready to make a significant impact?

    Apply today and join us in transforming lives and communities at Victoria Daly Regional Council!

    VISIT OUR WEBSITE - Careers - Victoria Daly Regional Council 

    Join Victoria Daly Regional Council and be part of an organisation where your contributions make a meaningful impact.

    Applicants who do not apply through our website and addressing selection criteria may not be considered.

    Applications Closes: 12th May 2026. 

 

 

 

 

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Our Vision

Our vision from 2026-2030 is about creating a future where Council and our communities thrive together. It focuses on building strong foundations delivering reliable core services, supporting our community wellbeing and driving regional prosperity.

To be a trusted partner, delivering core services that support safe and connected communities.


Our Mission

Our mission statement is the driving force that turns our vision into reality. It defines how we operate through leadership that inspires trust, decisions that reflect responsibility and a workforce equipped to serve their communities.

Together we will provide reliable services and programs. Guided by sustainability, accountability and collaboration, we will develop a skilled, connected workforce, improve public trust and build resilience.
Victoria Daly Regional Council