Join Our Team as a Customer Service Officer!

• Be the friendly face and voice of the Council Office!
• Work in a supportive community-focused environment in community!
• Enjoy flexible hours and competitive salary!

About Victoria Daly Regional Council

At Victoria Daly Regional Council, we’re not just about local government; we’re about making a difference! We’re a forward-thinking organisation that believes in providing exceptional service and support to our community. Our mission is to leverage technology to enhance operational efficiency and community engagement, ensuring that we meet the needs of those we serve.

Our dynamic team is passionate about delivering high-quality services and fostering a workplace that nurtures collaboration and professional growth. If you’re looking for a place where your contributions truly matter, look no further!

For more information, please visit our website: https://www.victoriadaly.nt.gov.au/

Your Role as a Customer Service Officer

As Customer Service Officer, you’ll play a vital role in assisting our Council Operations Assistant Manager and coordinating the daily operations at the reception in Pine Creek Community.

This is your chance to shine by addressing customer queries with efficiency and a smile, whether it’s in person, over the phone, or through email. We’re looking for someone who enjoys helping others and can maintain a safe and welcoming environment for both staff and the community.

You’ll be responsible for ensuring that all Council policies are followed and that everyone who interacts with us feels valued and heard.

To see the full position description please Click here.

Who We’re Looking For

As the Victoria Daly region has a large Aboriginal and Torres Strait Islander population, you will need to ensure cultural sensitivity and awareness across all activities. 

We want someone who is not only skilled but also has a friendly disposition and a passion for customer service. If you have a knack for multitasking and thrive under pressure, you might just be the perfect fit!

• Proficient in Microsoft Office and comfortable with technology.
• Strong phone manners and excellent communication skills.
• A team player who can work independently when needed.
• A basic understanding of customer service principles!
• Familiarity with WHS regulations is a plus!

If you have personal integrity and strong interpersonal skills, you’ll fit right in with our welcoming team!

What’s in it for You?

We offer an attractive remuneration package starting from $50,815 to $57,356, plus superannuation! But that’s not all – enjoy perks like a remote area allowance, salary sacrifice options, 6 weeks of annual leave, and 10 days of personal leave. We believe in taking care of our team so you can take care of our community!

If you’re someone who would love to work in Pine Creek Community, we’d love to hear from you!

Apply now and become a part of something great!

Applications Close: - 30th October 2025.